1. Introduction
ANNA-RAEDDY ("we," "us," "our") is committed to protecting the privacy of our customers. This Privacy Policy explains what personal information we collect, how we use it, and your rights regarding that information. This policy applies to information collected through our website (www.annaraeddyclub.site), phone, WhatsApp, and in-person interactions at our office.
2. Information We Collect
We collect the following types of personal information in connection with our bike rental service:
- Identity Information: Full name, date of birth (if provided), and photograph (from ID documents).
- Contact Information: Phone number, email address, and residential address.
- Identification Documents: Driving license number and details, Aadhar Card number (for identity verification at pickup).
- Rental Information: Vehicle rented, rental dates, pickup and return times, and rental amount paid.
- Payment Information: Payment method used (Cash, UPI, or Bank Transfer). We do not store UPI PINs, bank account passwords, or credit/debit card numbers.
- Communication Data: Messages sent via WhatsApp, email, phone, or our website enquiry form.
- Website Usage Data: IP address, browser type, pages visited, and time spent on our website (collected via standard web analytics).
3. How We Use Your Information
- To process and manage your bike rental booking.
- To verify your identity and driving license at the time of pickup.
- To communicate with you regarding your booking, rental status, and return.
- To process security deposit refunds.
- To respond to your enquiries and provide customer support.
- To maintain records for legal and accounting purposes.
- To improve our services and website experience.
4. Legal Basis for Processing
We process your personal information based on the following legal grounds:
- Contractual necessity: To fulfill our rental agreement with you.
- Legal obligation: To comply with applicable laws, including the Motor Vehicles Act, 1988, and tax regulations.
- Legitimate interest: To improve our services and protect our business interests.
- Consent: Where you have provided explicit consent, such as for marketing communications.
5. Information Sharing
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:
- Law enforcement: If required by law, court order, or government authority (e.g., in case of theft or accident involving the rented Vehicle).
- Insurance claims: With our insurance provider in the event of an accident or damage claim.
- Service providers: With trusted service providers who assist us in operating our business (e.g., payment processors), under strict confidentiality agreements.
6. Data Retention
We retain your personal information for the following periods:
- Rental records: 3 years from the date of rental, for legal and accounting purposes.
- Identity documents: Copies are retained for 1 year from the date of rental for verification purposes, then securely deleted.
- Communication data: 1 year from the date of last communication.
- Website analytics data: 12 months, in anonymized form.
7. Cookies
Our website may use standard cookies and similar technologies to improve your browsing experience and collect anonymized usage data. These cookies do not collect personally identifiable information. You can control cookie settings through your browser preferences.
8. Data Security
We implement reasonable security measures to protect your personal information from unauthorized access, alteration, or disclosure. These include secure storage of physical documents, password-protected digital records, and limited access to personal data on a need-to-know basis. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
9. Your Rights
You have the following rights regarding your personal information:
- Access: You may request a copy of the personal information we hold about you.
- Correction: You may request correction of any inaccurate information.
- Deletion: You may request deletion of your personal information, subject to our legal retention obligations.
- Objection: You may object to the processing of your information for marketing purposes.
To exercise any of these rights, please contact us at clubbike@annaraeddyclub.site or call +91 7369852410.
10. Third-Party Links
Our website may contain links to third-party websites (e.g., Google Maps, WhatsApp). We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.
11. Children's Privacy
Our services are not directed at individuals under the age of 18. We do not knowingly collect personal information from minors. If we become aware that we have collected information from a person under 18, we will take steps to delete it.
12. Changes to This Policy
We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised "Last Updated" date. We encourage you to review this page periodically.
13. Contact
For questions or concerns about this Privacy Policy, contact us at:
ANNA-RAEDDY
11, Inner Ring Rd, Annai Sathya Nagar, Arumbakkam, Chennai 600106
Phone: +91 7369852410
Email: clubbike@annaraeddyclub.site