Terms & Conditions

1. Introduction

These Terms and Conditions ("Terms") govern the rental of bikes and scooters ("Vehicles") from ANNA-RAEDDY ("we," "us," "our"), an independent bike rental service located at 11, Inner Ring Rd, Annai Sathya Nagar, Arumbakkam, Chennai, Tamil Nadu 600106, India. By renting a Vehicle from us, you ("Rider," "Customer," "you") agree to be bound by these Terms.

2. Eligibility

• You must be at least 18 years of age to rent a Vehicle.
• You must hold a valid Indian driving license with the appropriate vehicle class for the Vehicle being rented, as required under the Motor Vehicles Act, 1988.
• You must present the original driving license and a government-issued photo ID (Aadhar Card or equivalent) at the time of pickup.
• Photocopies, expired licenses, or learner's permits are not accepted.

3. Booking and Rental Period

Bookings can be made via phone call (+91 7369852410), WhatsApp, or through our enquiry form on the Contact page. The minimum rental period is 1 day (24 hours). The rental period begins at the time of Vehicle pickup and ends at the agreed return time. Extensions must be communicated and approved by us before the original return time.

4. Pricing and Payment

Rental rates are as listed on our Fleet page and are subject to change. Rates are quoted in Indian Rupees (INR). Payment is due in full at the time of Vehicle pickup, along with the applicable security deposit.

Accepted payment methods: Cash, UPI (Google Pay, PhonePe, Paytm), and Bank Transfer (NEFT/IMPS).

5. Security Deposit

A refundable security deposit is required at the time of pickup. The deposit amount varies by Vehicle category:

• Scooters: ₹2,000
• Commuter Bikes: ₹2,000 – ₹3,000
• Touring & Premium Bikes: ₹5,000 – ₹7,000

The deposit is refunded upon return of the Vehicle in the same condition as at the time of pickup, subject to deductions for any damage, fuel shortfall, or late return charges. Deposit refunds are typically processed within 24–48 hours of Vehicle return.

6. What Is Included

• One ISI-certified helmet per rental (additional helmets at ₹50/day)
• Basic third-party insurance as mandated by Indian law
• Roadside assistance helpline during operating hours (7 AM – 10 PM)
• Regular vehicle maintenance and pre-rental inspection
• Unlimited kilometers on daily and weekly plans

7. What Is Not Included (Extra Charges)

• Fuel: Not included. The Vehicle must be returned at the same fuel level as at pickup. Fuel shortfall will be charged.
• Toll charges: Any toll fees incurred during the rental are the Rider's responsibility.
• Traffic challans: Any traffic violations or fines during the rental period are the Rider's sole responsibility.
• Late return: ₹100 per hour beyond the agreed return time. Delays exceeding 4 hours may incur an additional full day's rental charge.
• Damage: Assessed at the time of return. Repair costs will be deducted from the security deposit or charged separately.

8. Rider Responsibilities

• Ride safely and in compliance with all applicable traffic laws and regulations.
• Wear a helmet at all times while riding, as mandated by Indian law.
• Do not allow any unauthorized person to operate the rented Vehicle.
• Do not use the Vehicle for racing, off-road riding (unless the Vehicle is designated for it), or any illegal activity.
• Do not ride under the influence of alcohol or any intoxicating substance.
• Report any accident, theft, or mechanical issue to us immediately.
• Return the Vehicle at the agreed time and in the same condition as received.

9. Our Responsibilities

• Provide a Vehicle that has been serviced and inspected before rental.
• Ensure the Vehicle has valid registration and mandatory insurance.
• Provide one helmet with every rental.
• Offer roadside assistance coordination during operating hours for mechanical issues not caused by rider negligence.
• Process security deposit refunds within the stated timeframe.

10. Damage and Loss

The Rider is responsible for any damage to the Vehicle during the rental period, including but not limited to scratches, dents, broken mirrors, punctured tyres, and mechanical damage caused by misuse. In the event of theft, the Rider must file a police report (FIR) immediately and provide a copy to us. The Rider may be held liable for the market value of the Vehicle if it is not recovered.

11. Limitation of Liability

ANNA-RAEDDY shall not be liable for any personal injury, property damage, or consequential loss arising from the Rider's use of the Vehicle. Our liability is limited to providing a Vehicle in reasonable working condition at the time of pickup. We do not guarantee uninterrupted availability of any specific Vehicle model.

12. Outstation Usage

Riders may take the Vehicle outside Chennai within Tamil Nadu. For trips to other states, prior approval is required. We will provide the necessary vehicle documents for outstation travel. Additional charges may apply for outstation trips.

13. Governing Law

These Terms are governed by the laws of India. Any disputes arising from or related to these Terms shall be subject to the exclusive jurisdiction of the courts in Chennai, Tamil Nadu.

14. Changes to These Terms

We reserve the right to update these Terms at any time. The updated version will be posted on this page with a revised "Last Updated" date. Continued use of our services after changes constitutes acceptance of the revised Terms.

15. Contact

For questions about these Terms, contact us at:

ANNA-RAEDDY
11, Inner Ring Rd, Annai Sathya Nagar, Arumbakkam, Chennai 600106
Phone: +91 7369852410
Email: clubbike@annaraeddyclub.site